Privacy Policy & GDPR

WP Simple SEO processes your personal data under the Contract Lawful Basis of GDPR, as follows:

Google Analytics

We use Google Analytics to anonymously track the number of web site visitors, and the number of visitors to a specific page.

To ensure that this data is anonymous and compliant with GDPR, we:

  • Do not log IP addresses,
  • Do not track web site visitors to a specific User ID

Purchases

When purchasing or upgrading a software license, we request, store and process the following personal information:

  • Email Address
  • Name
  • Billing Name
  • Address
  • City
  • County
  • ZIP Code
  • Country
  • VAT Number

We never store your credit / debit card details on our server.

Processing the above information is necessary to fulfil the following:

  • Payment Verification / Fraud Prevention, in line with payment processor requirements
  • Calculating VAT / Tax Rates, in line with UK and EU VAT MOSS regulations
  • Producing tax-compliant Invoices, in line with UK HMRC regulations
  • Sending a copy of your license information to your email address
  • Sending renewal reminder emails on subscription licenses

This data is stored across the following:

  • WP Simple SEO: This web site
  • FreeAgent: Third party accounting software, used for producing tax-compliant invoices
  • Stripe: For credit and debit card processing, Stripe stores the above information for Payment Verification, Fraud Prevention and PCI compliance.

Pre-Sale Enquiries

When submitting a pre-sale enquiry, we request, store and process the following personal information:

  • Name
  • Email
  • Plugin
  • Subject
  • Message

Processing the above information is necessary to fulfil the following:

  • Pre-Sale Enquiry: To understand the pre-sale enquiry and provide assistance, we use a combination of your Name, Email, Plugin, Subject and Message.  Your Name and Email are then used for us to provide a response.

This data is stored across the following:

  • WP Simple SEO: This web site, using Gravity Forms
  • HelpScout: A copy of your support request is stored in our support software

We retain this information indefinitely, to build customer history and provide improved support (for example, if a new support request relates to an old one, we are then able to review the historical information to provide quicker, more accurate support).


Support Requests

When submitting a support request, we request, store and process the following personal information:

  • Name
  • Email
  • Plugin
  • License
  • Subject
  • Message
  • Supporting Files

Processing the above information is necessary to fulfil the following:

  • Verification of License: To verify that the support request is eligible for support, we use a combination of your Name, Email and/or License.
  • Support Request: To understand the support request and provide assistance, we use a combination of your Plugin, Subject, Message and/or Supporting Files.  Your Name and Email are then used for us to provide a response.

This data is stored across the following:

  • WP Simple SEO: This web site, using Gravity Forms
  • HelpScout: A copy of your support request is stored in our support software

We retain this information indefinitely, to build customer history and provide improved support (for example, if a new support request relates to an old one, we are then able to review the historical information to provide quicker, more accurate support).


Security

The security of your Personal Information is important to us, and we follow the below practices:

  • Two Factor Authentication: On any system where your Personal Information is stored, we implement Two Factor Authentication
  • Servers: Where data is stored on our servers, we again employ both Two Factor Authentication and SSH Keys

Where there has been a detected breach of security, resulting in potential access to Personal Information, you will be informed by email within 72 hours of the event.